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Gold Community International Help Forums ::: Important Announcements ::: Upcoming changes to the ezboard Help Communities
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Topic: Upcoming changes to the ezboard Help Communities  (?)  Click to receive email notification of replies Click to stop receiving email notification of replies email this topic to a friend
ezCkerr

Registered User
ezSupporter
Posts: 1
Posted: 12/12/05 16:39    
Upcoming changes to the ezboard Help Communities
The board and management have been considering ways of improving our performance. We've concluded that our users and the company will be better served by more investment of staff and resources in development of our products.

As a result, we will be making some changes in Customer Service that will free up resources for development while maintaining strong customer support. Our plan is to rationalize and focus our CS resources on the core needs of users. Specifically, we plan to close the following ezboard help communities and forums at the end of business on Friday, 12/16.05:

· Cool Tips and Tricks (converted to read-only archive)
· Community Center (Brain Archive and Theme/Profile Trading forums converted to read-only archives)
· Public Community Showcase
· International Help Forums (converted to read-only archive)
· The Bug Reports Under Investigation forum at the Bugs Base (relevant topics will be summarized and moved into the Known Bugs forum)

Again we emphasize that the core work of CS -- accounts, subscriber support, payments, bugs, and legal -- will continue to be our major priority. We expect no change in the level of service you have been receiving in these areas. Our goal is to maintain a strong support function and enhance development activities, both of which will ultimately improve your user experience.

Thanks for your continued support.

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